Privacy Policy

Last Updated: January 29, 2025

At Aing Kimsan Bicycle Shop & Rental, your privacy is our priority. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with us online and offline.

1. Information We Collect

We collect information to provide better services and enhance your experience. This may include:

1.1 Personal Information:

• Name
• Email address
• Phone number
• Billing and shipping address

1.2 Non-Personal Information:

• Browser type and version
• Device type
• IP address
• Website usage data (via cookies and analytics tools)

1.3 Transaction Information:

• Payment details (processed securely via ABA Bank Gateway)
• Rental or purchase history
• Transactions processed via WooCommerce and RNB Booking Engine

1.4 Communication Data:

• Messages or inquiries you send via email, forms, or direct contact.

2. How We Use Your Information

Your information is used for purposes including but not limited to:

• Processing rentals, purchases, and bookings through WooCommerce and RNB Booking Engine.
• Providing customer support and responding to inquiries.
• Sending updates, promotions, and newsletters (only if you opt in).
• Improving website functionality and user experience.
• Conducting surveys and market research.
• Ensuring secure transactions through ABA Bank Gateway.
• Enhancing booking efficiency via RNB Booking Engine.

3. How We Protect Your Information

We take appropriate security measures to safeguard your data, including:

• Secure Sockets Layer (SSL) encryption for online transactions.
• Restricted access to sensitive data by authorized personnel only.
• Regularly monitor our website and database for vulnerabilities.

We do not sell, trade, or share your personal information with third parties without your consent, except as the law requires.

4. Cookies and Tracking Technologies

We use cookies to enhance your experience. These tiny files help us:

• Understand how visitors use our site.
• Remember your preferences for faster navigation.
• Serve tailored promotions or offers.

You can turn off cookies in your browser settings, but some website features may not function optimally.

5. Third-Party Services

Our website integrates with third-party services, including:

• Payment Processing: ABA Bank Gateway for secure transactions.
• E-Commerce Platform: WooCommerce for managing purchases and orders.
• Booking System: RNB Booking Engine for rental and booking management.
• Analytics Tools: Google Analytics is used to track website traffic.

These services may collect data as per their respective privacy policies.

6. Your Rights

You have the following rights regarding your data:

• Access: Request a copy of the personal data we hold.
• Correction: Update inaccurate or incomplete information.
• Deletion: Request the deletion of your data (where applicable).
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise your rights, please get in touch with us at info@aingkimsanbicycle.com or for booking-related inquiries at shop@aingkimsanbicycle.com.

7. Data Retention

We retain your data only as long as necessary to:

• Fulfill the purposes outlined in this policy.
• Comply with legal obligations.
• Resolve disputes and enforce agreements.

8. Links to Other Websites

Our website may contain links to external sites. We are not responsible for these third-party websites’ privacy practices or content. Please review their privacy policies before providing any personal information.

9. Updates to This Privacy Policy

We may update this policy to reflect changes in our practices, technology, or legal requirements. The revised policy will be posted on this page with the “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us:

• Phone: +855 78 258 758 | 017 707 838 | 092 991 909 | 092 999 199
• Email: info@aingkimsanbicycle.com (General Inquiries) | shop@aingkimsanbicycle.com (Booking Inquiries)
• Address: Preah Sangreach Trep St, Next to Naga Guesthouse, Siem Reap, Cambodia. P.O: 17252.

Thank you for trusting Aing Kimsan Bicycle Shop & Rental. We are committed to protecting your privacy and ensuring a safe and enjoyable experience for all our customers.